Refund policy

 

At ManzRootz, we stand behind the quality of our hair growth products and are committed to your satisfaction. Our 90-day refund policy ensures that you have ample time to see the results and determine if our products work for you.

Refund Eligibility

  • Timeframe: You have 90 days from the date of receiving your item to request a refund.
  • Proof of Use: To be eligible for a refund, you must provide consistent photographic evidence showing regular use of the product over the 3-month period, along with a description of the lack of expected results.
  • Proof of Purchase: You will also need to provide the receipt or proof of purchase.

How to Request a Refund

  • Contact Us: To initiate a refund request, email us at help@manzrootz.com with your order number, photos, and any other required details.
  • Approval Process: Upon reviewing your submission, we will notify you of the status of your refund. If approved, a return shipping label will be provided, along with instructions on how to send any remaining product back to us.
  • Return Items: Please do not send any items back without prior approval, as they will not be accepted.

Damages and Issues

  • Inspection: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will address the issue promptly.

Non-Returnable Items

  • Exceptions: We do not accept returns for certain items, including perishable goods, custom products, personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable.
  • Questions: If you have any concerns about the nature of your item, please contact us for clarification.

Refund Processing

  • Approval: Once your refund request is received and reviewed, we will inform you of the outcome.
  • Refund Method: Approved refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
  • Follow-Up: If you have not received your refund after 15 business days from approval, please reach out to us at help@manzrootz.com.